Frequently Asked Questions.

Cloudya is NFON's smart business communication platform that helps make your workflow smart. It has several functions, including cloud telephony.

Cloudya, our smart communication platform, uses the Internet to make and receive calls. With NFON you eliminate the telephone system hardware, the telephone connection and the maintainer. The system is flexible, scalable and simple to administer.

The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data center, and can be accessed anywhere using the Internet.

The telephone system is operated over the Internet. The system itself is located at the NFON data center – it has a resilient set up failover at geographically separated servers. All services are guaranteed.

With Cloudya you eliminate expensive telephone system hardware: your telecommunication system comes right from the internet. All the features and functions you need are subscription based and accessed over the Internet.

The Cloudya desktop app is available for Windows and macOS and can be downloaded from NFON Downloads.

The mobile app can be downloaded here:

Android (Google Play Store)  |  iOS (App Store)

You can access the Cloudya web app here. Simply enter your user credentials to log in and start using your cloud telephone system from any device.

Absolutely! You can use Cloudya on your smartphone via the mobile app, on your desktop with the desktop app, or directly in your browser using the web. Your contacts, call lists, and settings sync across all devices.

With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. Advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office or at the home office using your laptop.

Yes! With Cloudya CRM Connect, you can link your phone system with popular CRM platforms like Salesforce, HubSpot, and others. This enables screen pop-ups, call history logging, and direct dialing from your CRM.

With our app, you link your mobile to the Cloudya and your mobile becomes a full-fledged extension. You lose no functionality of your profile when using the app. And you can easily phone on the road using your office number – throughout your country.

Analogue devices can easily be connected to Cloudya using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone or conference phones – NFON is compatible with numerous devices.

Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect to send large data packets to the net or make many calls at once. Cloudya is best used with SDSL, but ADSL is also an option.

This is not possible. Is there a way to disable the voicemail access from a phone? Unfortunately this is not possible. The button remains active even if voicemail is turned off.

The voicemails would remain until limit has been used up (100 VM limit), once they reach the limit, the oldest one will be removed and the newest one will be entered.

Queues and Groups do not allow call waiting feature to be active. Call waiting will only work when you receive a call direct on your DDI or extension number.

Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings) or you can set the call to go to different destination after a time out delay.

The Group and Queue configuration takes precedence over any extension members’ configuration.

Yes. Cloudya Fax2Mail allows you to receive faxes as PDF attachments via email. Sending faxes is also possible through the Cloudya web portal, making paperless faxing fast and secure.