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A game changer for customer service.
Boost efficiency and elevate customer experience with NFON Contact Center — an AI-powered omnichannel solution where smart bots handle routine tasks, agents resolve complex inquiries with real-time AI-powered insights, and customers connect seamlessly on their channel of choice.
The heart of your customers' experience. Ignited by AI.
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AI in NFON Contact Center does more than automate — it amplifies how you serve, support, and connect with your customers. From smart bots that resolve common issues instantly to agent-assist tools that surface live suggestions, translations, and sentiment cues, every interaction becomes smarter. With AI-driven prioritisation, your team focuses on what matters most, while predictive insights help you anticipate demand, reduce wait times, and boost resolution rates. Whether it’s voice, chat, or social, AI adapts in real time to deliver consistent, context-aware service across every channel.
Smarter tools. Faster service. Better results.
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The right answer, every time.
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One unified platform.
NFON Contact Center integrates multiple communication channels - such as phone, email, live chat, SMS, and social media—into one unified platform.
This allows agents to manage all customer inquiries seamlessly from a single interface, with the entire contact history clearly visible, enhancing support efficiency and customer satisfaction.
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Automate the routine, elevate the human.
AI-powered bots handle routine requests instantly — reducing wait times and maintaining consistent, high-quality support across channels.
While automation takes care of the repetitive inquiries, agents are empowered with live insights, sentiment detection, and suggested replies — helping them focus on complex issues and deliver more human, impactful service.
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Faster help, with fewer handoffs.
Reduce wait times and resolve enquiries faster with smart prioritisation and intelligent routing. Customers are seamlessly connected to the right agent, with the right knowledge, at the right time — improving first-contact resolution and satisfaction.
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Consistent, personalised experiences
Deliver consistent, context-aware experiences across every channel.
With customer history, preferences, and conversation context at their fingertips, agents can personalise every interaction — no repeats, no friction.
See how others are succeeding with NFON.
“By leveraging NFON Contact Center Hub‘s capabilities, we‘ve unlocked a new level of service personalization and efficiency for our clients. Being able to measure important KPIs takes out the guesswork and enables us to tackle large client projects that we weren’t able to do before.”
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"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
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“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
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Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
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“I would recommend NFON without reservation – I just plug in a new device, and it works.”
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NFON Contact Center is in sync with your existing software tools.
Numerous integration options make NFON Contact Center a real all-rounder and add advanced customer service functions to your business software, for productivity on a new level.
Frequently Asked Questions.
Is the NFON Contact Center scalable for growing teams?
Yes, NFON Contact Center is fully scalable, making it easy to add users or channels as your team grows.
How secure is the data in the NFON Contact Center?
NFON Contact Center uses data centres in the EU that are safe, reliable and GDPR compliant.
Does the NFON Contact Center integrate with CRM systems?
Yes, the NFON Contact Center integrates with popular CRM systems, providing a unified view of customer interactions and history.
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